Children (2-11 Years)

Children may be required to show proof of age at check in, at which time this must be presented on request (e.g Birth Certificate).

A child must travel with a passenger 15 years of age and over OR the parent/legal guardian who is 13 years of age and over.

A child must be able to sit upright unaided in the seat purchased, with the seat belt adjusted securely without slack around the waist.

If child turns 12 years of age after the forward journey but before the return journey, the flights need to be booked as two one way trips indicating the correct age at the time of actual travel. In this case forward journey would be booked as a child and return as an adult.

Children aged under 12 years travelling without an adult guardian please refer to Special Service Request - (Unaccompanied Minors)

Infants (< 2 Years)

Any guests travelling with an infant may be required to show proof of the infant's age at check in, at which time this must be presented on request (e.g Birth Certificate).

All infants must travel with a passenger 15 years of age and over OR the parent/legal guardian who is 13 years of age and over. An infant will travel free of charge as they will not occupy a seat.

If infant turns 2 years of age after the forward journey but before the return journey, the flights need to be booked as two one way trips indicating the correct age at the time of actual travel. In this case forward journey would be booked as an infant and return as a child.

Infants under 72 hours of age are not able to be accepted for travel. Parents of very young infants (over 72 hours old) should consult a medical practitioner for advice on flying.

Guests With Special Service Needs

Virgin Blue, Pacific Blue and Polynesian Blue are committed to ensuring guests with special needs are treated with the same dignity, courtesy and respect given to all other guests. Virgin/Pacific/Polynesian Blue views its responsibility to provide safe and accessible air travel without discrimination very seriously, however due to system, staff and safety restrictions, there are limits to the services we can provide to guests with special needs.

To assist Virgin/Pacific/Polynesian Blue to accommodate your special needs, we must know in advance. You must call our Guest Contact Centre to make your booking at no additional cost (with the exception of children travelling alone) to ensure we know what your requirements are and are able to accommodate them. Virgin Blue, Pacific Blue and Polynesian Blue will not accept bookings for guests with special service needs unless made via the Guest Contact Centre. Should you fail to advise us in advance, we may refuse you travel.

If you are connecting with other airlines, you will need to check and comply with their policies for guests with special service needs.

Virgin/Pacific/Polynesian Blue is able to offer a range of services to guests with special needs however to travel independently you must be able to satisfy our ‘Independent Travel Criteria’.

For more information on travelling with special needs, please select from the following:

• Mobility Assistance
• Medical Conditions
• Meet and Assist
• Vision or Hearing Impaired Guests.
• Guide or Assistance Dogs
• Children Travelling Alone (Unaccompanied Minors)

Important Information

We at Virgin/Pacific/Polynesian Blue pride ourselves on our promotion and support for fair treatment and equality of opportunity by taking steps to combat unfair discrimination, harassment and vilification in the provision of goods and services.

Virgin/Pacific/Polynesian Blue views its responsibility to provide goods and services without discrimination, harassment or vilification (to the extent possible) very seriously. Virgin/Pacific/Polynesian Blue takes reasonable steps to fulfil this obligation. These steps include but are not limited to:

• development of anti-discrimination and harassment policies for staff
• education and training of staff
• establishment of grievance and complaints procedures.

Through the use of policies, training and review Virgin/Pacific/Polynesian Blue monitors and refines its procedures to ensure, to the extent possible, that the manner in which our goods and services are supplied and the terms on which they are supplied are non-discriminatory.