Lost and Found Baggage
Left something on the plane or at check-in?
If you have lost, damaged, unchecked or unclaimed baggage, you need to contact our Baggage Blues department at your arriving airport. If the baggage is damaged we must see the bag(s) within 3 days of the termination of your flight.
Please select the airport from the table for a contact number (please note that Baggage Blues hours vary from port to port):
Baggage Blues Contact Numbers
| Airport | If calling from ... | Contact Number |
|---|---|---|
| Adelaide |
Australia Overseas |
(08) 8238 7514 +61 8 8238 7514 |
| Albury |
Australia Overseas |
(02) 6023 3754 +61 2 6023 3754 |
| Apia |
Samoa Overseas |
23097 +685 23097 |
| Auckland - Domestic |
New Zealand Overseas |
(09) 256 6726 +64 9 256 6726 |
| Auckland - International |
New Zealand Overseas |
(09) 256 8359 +64 9 256 8359 |
| Ballina-Byron Bay |
Australia
Overseas |
(02) 6686 7664 +61 2 6686 7664 |
| Brisbane - Domestic |
Australia Overseas |
(07) 3114 8150 +61 7 3114 8150 |
| Brisbane - International |
Australia Overseas |
(07) 3114 1277 +61 7 3114 1277 |
| Broome |
Australia Overseas |
(08) 9193 7750 +61 8 9193 7750 |
| Cairns |
Australia Overseas |
(07) 4034 9383 +61 7 4034 9383 |
| Canberra |
Australia Overseas |
(02) 6230 4559 +61 2 6230 4559 |
| Christchurch - Domestic and International |
New Zealand Overseas |
(03) 357 3889 +64 3 357 3889 |
| Coffs Coast |
Australia Overseas |
(02) 6658 0696 +61 2 6658 0696 |
| Darwin |
Australia Overseas |
(08) 8945 3176 +61 8 8945 3176 |
| Denpasar |
Bali Overseas |
361 751 011 +62 361 751 011 |
| Dunedin - Domestic and International |
New Zealand Overseas |
(03) 486 2715 +64 3 486 2715 |
| Gold Coast - Domestic and International |
Australia Overseas |
(07) 5599 4047 +61 7 5599 4047 |
| Hamilton - International |
New Zealand Overseas |
(07) 843 0512 +64 7 843 0512 |
| Hamilton Island |
Australia Overseas |
(07) 4948 9741 +61 7 4948 9741 |
| Hervey Bay (Fraser Coast) |
Australia Overseas |
(07) 4125 5289 +61 7 4125 5289 |
| Hobart |
Australia
Overseas |
(03) 6248 4443 +61 3 6248 4443 |
| Honiara |
Soloman Islands Overseas |
36077 +677 36077 |
| Karratha |
Australia Overseas |
(08) 9183 8263 +61 8 9183 8263 |
| Launceston |
Australia Overseas |
(03) 6391 8782 +61 3 6391 8782 |
| Mackay |
Australia Overseas |
(07) 4952 3355 +61 7 4952 3355 |
|
Melbourne - Domestic |
Australia Overseas |
(03) 9339 1750 +61 3 9339 1750 |
| Melbourne - International |
Australia
Overseas |
(03) 8346 2437 +61 3 8346 2437 |
| Mildura |
Australia Overseas |
(03) 5023 4690 +61 3 5023 4690 |
| Nadi |
Fiji Overseas |
6720777 +679 6720 7777 |
| Newcastle |
Australia Overseas |
(02) 4965 0516 +61 2 4965 0516 |
| Newman |
Australia Overseas |
(08) 9175 0047 +61 8 9175 0047 |
| Nuku'alofa |
Tonga Overseas |
35422 +676 35422 |
| Perth - Domestic |
Australia Overseas |
(08) 9475 7903 +61 8 9475 7903 |
| Perth - International |
Australia Overseas |
(08) 9475 7929 +61 8 9475 7903 |
| Phuket |
Thailand Overseas |
7635 1219 +66 7635 1219 |
| Port Hedland |
Australia Overseas |
(08) 9140 1028 +61 8 9140 1028 |
| Port Macquarie |
Australia Overseas |
(02) 6583 1542 +61 2 6583 1542 |
| Port Moresby |
Papua New Guinea Overseas |
323 9250 +675 323 9250 |
| Port Vila |
Vanuatu Overseas |
25758 +678 25758 |
| Proserpine (Whitsunday Coast) |
Australia Overseas |
(07) 4945 5769 +61 7 4945 5769 |
| Queenstown - Domestic and International |
New Zealand Overseas |
(03) 441 4161 +64 3 441 4161 |
| Rarotonga |
Cook Islands Overseas |
20845 +382 20845 |
| Rockhampton |
Australia Overseas |
(07) 4922 1085 +61 7 4922 1085 |
| Sunshine Coast |
Australia Overseas |
(07) 5450 7485 +61 7 5450 7485 |
| Sydney - Domestic |
Australia
Overseas |
(02) 9352 7650 +61 2 9352 7650 |
| Sydney - International |
Australia Overseas |
(02) 9667 8912 +61 2 9667 8912 |
| Townsville |
Australia Overseas |
(07) 4775 7035 +61 7 4775 7035 |
| Wellington - Domestic and International |
New Zealand Overseas |
(04) 380 6700 +64 4 380 6700 |
Mishandled Baggage
To track your lost or mishandled baggage (after first reporting it to our Baggage Blues department), please go to our WorldTracer baggage tracing system, where you will need your 10-character file reference number supplied by our Baggage Blues department. If you cannot find your details, or have trouble accessing the link, please call Baggage Blues directly on one of the numbers above.
- Related information
- Don't forget you can send your heavy excess baggage as Freight .
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- Check our frequently asked questions for your answer
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