Virgin Blue Terms and Conditions

Important Information

These terms and conditions govern all bookings for Blue Holidays holiday packages. ZUJI Pty Ltd ("ZUJI") ABN 18 096 920 866, Travel Agents Licence 3129712 trading as Blue Holidays acts as an agent for you in making the arrangements for transportation (including flights), tours, sightseeing, accommodation, insurance, car hire and other components of your holiday package. ZUJI does not own, manage, control or operate any of the tours, transportation, accommodation, restaurants, theme parks, activities or any other services included in your holiday package. All coupons, receipts, bookings and tickets are issued subject to the terms and conditions specified by the suppliers of those services. It is important for you to obtain and read the service supplier's terms and conditions applicable to the services included in your holiday package as they may contain exclusions or limitations of liability (including some which limit or exclude liability for death, personal injury, delay and loss or damage to baggage) and other terms and conditions (including restrictions on amendment or cancellation) imposed by the service supplier. DISCLAIMER All descriptions and itineraries have been prepared with information received from various hotels and other suppliers of components of your holiday package. Some of the information may have changed. We reserve the right to substitute accommodation or other components of an equivalent or better standard due to availability.
This site, and each of its modules, together with the arrangement and compilation of the content found on this site, is the copyrighted property of ZUJI, its affiliates, partners and/or its various third party providers and distributors and which is licensed to ZUJI and Blue Holidays. You agree not to, except as permitted under the applicable law, copy, reproduce, republish, upload, post, transmit, distribute or otherwise communicate or cause to be displayed to the public any of the content found in this site without the prior written permission of ZUJI, except that you may download, display and print the materials presented on this site for your personal, non-commercial use only.

Carriers Liability

The participating carriers include Virgin Blue Airlines Pty Ltd ("Virgin Blue"), Polynesian Blue Ltd ("Polynesian Blue"), Pacific Blue Airlines (Aust) Pty Ltd., Pacific Blue Airlines (NZ) Ltd. (together, “Pacific Blue”) and Virgin Blue International Airlines, Pty. Ltd (doing business as V Australia) (“V Australia”). Virgin Blue, Pacific Blue, Polynesian Blue, V Australia and other participating carriers will not incur any responsibility or liability to any person aside from the liability that may be incurred as the Carrier. Bookings with Virgin Blue, Pacific Blue, Polynesian Blue, V Australia and other participating carriers are also subject to their Terms and Conditions of Carriage. Permission for ZUJI to use the trademark and logo of Blue Holidays does not form any endorsement of the services of ZUJI nor acceptance of any liability on behalf of ZUJI. Neither Virgin Blue, Pacific Blue, Polynesian Blue, V Australia nor any other participating carrier represent themselves as contracting with any purchaser of a holiday package from ZUJI, or as having any other legal relationship with any such purchaser.

Hotel Policies (General)

Unless expressly stated otherwise during the booking process:

Hotel rates quoted are based on double occupancy, per room per night, unless otherwise noted. Double occupancy is defined as two people sharing one room.
Charges for extra persons and/or children may apply and will be charged directly by the hotel.
Any incidental charges such as parking, phone calls, room service or any additional surcharges are not included and are to be paid by the guest directly to the hotel. Award points and airline mileage may not apply to these hotel rates.
Guests must be at least 18 years of age at the time of check-in (although some hotels impose a minimum age of 21 years) unless accompanied by a parent or guardian. Please contact our Guest Contact Centre to confirm the minimum age requirements for your particular hotel. Photo identification may be required at check-in.
Guests may be required to present a valid credit (not debit) card or cash deposit at check-in for incidentals.

For questions regarding your accommodation, please contact our Guest Contact Centre at 13 15 16.

Prices

All prices are quoted in either Australian dollars (from Australia) or New Zealand dollars (from New Zealand) unless otherwise expressly stated. All rates shown are subject to availability and seasonal variations. Prices are subject to change at any time until full payment is received.

Goods and Services Tax

All prices and charges are inclusive of Australian GST or New Zealand GST, where applicable.

Bookings

All bookings are based upon the current price given by the goods and/or service provider at the time the booking is generated. The person carrying out a booking shall be deemed to have accepted these Terms and Conditions on behalf of all persons named in the booking (including those added at a later date). Any verbal quotes given via the Guest Contact Centre are estimates only that will be subject to a written advice upon confirmation of the reservation. The person carrying out a booking acknowledges that ZUJI reserves the right to deny a booking request for any or no reason. No employee of ZUJI or affiliated companies or representatives can change these Terms and Conditions or any other terms under which any person agrees to take a holiday package.
Bookings made direct via the Blue Holidays website (www.blueholidays.com.au, www.virginblue.com.au/holidays , www.blueholidays.co.nz or www.flypacificblue.com/holidays or any other site which may be advised by Blue Holidays from time to time) receive the internet discount rate of $40 per person. The internet discount will be subject to certain terms and conditions (available upon request) and does not apply for all bookings made via our Guest Contact Centre.

Full Payment

Full payment is due at the time of booking. If for any reason payment does not clear or is rejected, the booking will be cancelled, any deposit amount already paid will be forfeited and the appropriate cancellation charges will apply at our discretion.

Documentation

Documentation for bookings made through the Blue Holidays website will be emailed to the email address provided at the time of booking shortly after the booking is made and payment confirmation received. Documentation for bookings made via the Guest Contact Centre will be emailed shortly after the booking is made and payment and booking confirmation received. Invoices are available on request.

Amendments

Amendments must be notified at least 48 hours prior to the day of package departure for domestic bookings and 72 hours prior to the day of package departure for international bookings by calling our Guest Contact Centre on 13 15 16 or within New Zealand on 0508 13 15 16, or outside Australia & New Zealand on +61 7 3333 6600

Amendments to your package for both domestic and international will incur a Blue Holidays fee, which may be varied from time to time by Blue Holidays in its sole discretion without prior notice to you. In addition, you will be required to pay any charges levied by hotels, ground operators or airline fees, which can be up to 100% of the cost of the booking. Amendments inside 48 hours for domestic bookings and 72 hours for international bookings will result in forfeiture of the total cost of the booking.
Charges apply as follows:

Amendments to Australian domestic holidays - a minimum amendment fee of AUD$35.00 per booking applies, plus any additional fare difference and any charges levied by service suppliers (which, for amendments made less than 48 hours prior to departure, can be up to 100% of the cost of the booking).

Amendments to New Zealand domestic holidays - a minimum amendment fee of NZD$35.00 per booking applies, plus any additional fare difference and any charges levied by service suppliers (which, for amendments made less than 48 hours prior to departure, can be up to 100% of the cost of the booking).

Amendments to international holidays departing Australia - a minimum amendment fee of AUD$35.00 per booking applies, plus any additional fare difference and any charges levied by service suppliers (which, for amendments made less than 72 hours prior to departure, can be up to 100% of the cost of the booking).

Amendments to international holidays departing New Zealand - a minimum amendment fee of NZD$35.00 per booking applies, plus any additional fare difference and any charges levied by service suppliers (which, for amendments made less than 72 hours prior to departure, can be up to 100% of the cost of the booking).

To the extent permitted by law, all bookings are non-refundable and non-transferable. Name changes are not permitted for any bookings. Any balance remaining from the cost of the original booking (after deducting the cost of the amended booking, the amendment fees and any other charges) will be held in credit to be used towards future Blue Holidays travel. All credits are valid for 12 months from the original booking date. Future bookings utilising such credit can only be made by calling our Guest Contact Centre on 13 15 16 or within New Zealand on 0508 13 15 16, or outside Australia & New Zealand on +61 7 3333 6600. A phone booking fee of AUD $30.00 per person capped at four people (AUD $120.00) will also apply when using a credit to make a booking.

Cancellations

You must notify us of cancellations at least 48 hours prior to the day of departure for domestic bookings and 72 hours prior to the day of departure for international bookings by calling our Guest Contact Centre on 13 15 16 or within New Zealand on 0508 13 15 16, or outside Australia & New Zealand on +61 7 3333 6600

Cancellations to your package, for both domestic and international will incur a Blue Holidays fee, which may be varied from time to time by Blue Holidays in its sole discretion without prior notice to you. In addition, you will be required to pay any charges levied by hotels, ground operators or airline fees which can be up to 100% of the cost of the booking. Cancellations inside 48 hours for domestic bookings and 72 hours for international bookings will result in forfeiture of the total cost of the booking.
Charges apply as follows:

Cancellation of Australian domestic holidays - a minimum cancellation fee of AUD$35.00 per booking applies, plus any cancellation or other charges levied by service suppliers (which can be up to 100% of the cost of the booking).
Cancellation of New Zealand domestic holidays - a minimum cancellation fee of NZD$35.00 per booking applies, plus any cancellation or other charges levied by service suppliers (which can be up to 100% of the cost of the booking).
Cancellation of international holidays departing Australia - a minimum cancellation fee of AUD$35.00 per booking applies, plus any cancellation or other charges levied by service suppliers (which can be up to 100% of the cost of the booking).
Cancellation of international holidays departing New Zealand - a minimum cancellation fee of NZD$35.00 per booking applies, plus any cancellation or other charges levied by service suppliers (which can be up to 100% of the cost of the booking).

Any balance remaining from the cost of the booking (after deducting cancellation fees and any other charges) will be held in credit to be used towards future Blue Holidays travel. All credits are valid for 12 months from the original booking date. Please note that credit held from a cancelled domestic or international booking can only be applied to a new domestic or international booking respectively, although the new booking need not be to the same destination as the original booking. Future bookings utilising such credit can only be made by calling our Guest Contact Centre on 13 15 16. A phone booking fee of AUD $30.00 per person capped at four people (AUD $120.00) will also apply when using a credit to make a booking.

For refund of travel insurance premium, see 'Travel Insurance' below.

Fees

Phone Booking Fee	Guest Contact Centre	Online
Australian Domestic	AUD $30.00 per person capped at $120.00 AUD	n/a
New Zealand Domestic	NZD $30.00 per person capped at $120.00 NZD	n/a
Australian International	AUD $30.00 per person capped at $120.00 AUD	n/a
New Zealand International	NZD $30.00 per person capped at $120.00 NZD	n/a

Amendment Fees:
Domestic (via the GCC)        $35.00 per booking*
International (via the GCC)    $35.00 per booking*
Cancellation Fees**:

Domestic (via the GCC only)      $35.00 per booking*
International (via the GCC only) $35.00 per booking*
* Plus fees levied by service suppliers and/or fare or rate difference
** Balance remaining from cost of booking (after fees) will be held in credit for 12 months after date of original purchase (see terms and conditions)

Exclusions

The following items are not included in the price of your package: passport and visa charges where applicable, airport taxes (where not pre-payable or pre-paid), items of a personal nature such as drinks, room service, laundry, own meals (unless specified), baggage charges, excess baggage, personal & baggage insurance, telephone calls and postage and the cost of anything else not expressly identified as being included in the package.

Room bedding Information

Prices quoted are based on existing bedding in the room. Requests for particular bedding arrangements must be made at the time of booking with the Guest Contact Centre on 13 15 16 or within New Zealand on 0508 13 15 16, or outside Australia & New Zealand on +61 7 3333 6600. Requests are subject to availability and cannot be guaranteed.

Optional Services

Optional Services refer to land tours, activities, car hire, transfers and other components (excluding flights and accommodation) that may be booked with a holiday package. On some occasions, guests may be required to contact the Optional Services supplier directly to arrange for pick-up/drop-off times, appointments etc. Any such requirements will be specified in the electronic documentation issued upon confirmation of your booking.

Baggage

It is important for you to obtain and read luggage entitlements and restrictions applied by third party suppliers. Airline carriers, tour operators and transfer companies may have policies that restrict the size, number, weight and dimensions of allowable luggage (both carry-on and registered baggage). Some airline carriers, tour operators and transfer companies may charge a baggage fee if you carry luggage that exceeds the restrictions / allowances outlined in each individual policy.

Travel Insurance

As travel plans are sometimes affected by influences outside your control, we strongly recommend customers seek advice on obtaining insurance prior to travel and to discuss insurance options. We suggest that the policy should include, but not be limited to, the following cover:

Loss or damage to personal baggage;
Loss of money; and
Emergency medical expenses incurred during travel.

Blue Holidays offers a range of travel insurance options to cover loss, damage, illness, injury or other unexpected circumstances. Select insurance offered under "Optional Services" when booking your holiday package on www.blueholidays.com.au or call our Guest Contact Centre on 13 15 16 for more information.

Refund of travel insurance premium

A 14 day cooling off period applies to travel insurance purchased as part of your holiday package. If you cancel the travel insurance component of your holiday package or cancel your entire holiday package prior to the expiry of this cooling-off period, you will receive a refund of your travel insurance premium.

Passports and visas

It is your sole responsibility to ensure that you and your party have valid passports and visas to the destinations of your choice. Blue Holidays is not liable for any expenses, liabilities or loss incurred in relation to invalid passports, invalid or restricted visas or any other matters regarding your eligibility for entry into the country of your destination. It’s a good idea to check relevant government websites to find out about any dangers and risks to your health and safety at your chosen destination. You can do this by checking with government agencies like the Australian Department of Foreign Affairs and Trade, the US Bureau of Consular Affairs or the New Zealand Ministry of Foreign Affairs and Trade.

Unused Land Service

To the extent permitted by law, there will be no refund, credit or exchange for any unused land services once travel has commenced.

Product descriptions

Product descriptions featured on the Blue Holidays website and throughout Blue Holidays promotional material are based on current contractual agreements with suppliers and information provided by suppliers. Any facilities shown as included are subject to change at any time.

Maps and photographs

Maps are shown for general information and may not reflect actual routings, locations or services provided. Whilst photographs display places in geographic areas, they are not necessarily included in any holiday. Photos reflecting hotel rooms may not be specific to the actual room occupied.

Invoice errors or omissions

We reserve the right to correct any errors in rates quoted or miscalculated for any service quoted on the Blue Holidays website or via the Guest Contact Centre.

Limitation of Liability

You agree that neither ZUJI, Virgin Blue, Pacific Blue, Polynesian Blue, V Australia nor any of its representatives or agents shall be liable to you or any other person for any loss, injury, or damage whatsoever to any person or their belongings or otherwise arising out of or in connection with the offer and/or supply of goods or services by Blue Holidays or any third parties (including but not limited to the supply of accommodation, transportation or other services) resulting directly or indirectly from any occurrences including breakdown/faults in equipment, strikes, theft, delay or cancellations or changes in itinerary or schedules etc.

ZUJI, Virgin Blue, Pacific Blue, Polynesian Blue, V Australia nor any of their representatives or agents do not accept any liability whatsoever and shall not be liable to you or any other person for any injury, damage, loss, delay, additional expenses or any distress, disappointment or inconvenience caused either directly or indirectly by any events or acts or omissions which are beyond their control, including but not limited to, war, civil commotion, fire, floods, acts of God, act of government or other authorities, industrial action or accident or failure of machinery or equipment.
If the Trade Practices Act 1974 (Cth) or any similar law applies and an implied condition or warranty cannot be excluded, the liability of ZUJI, Virgin Blue, Pacific Blue, Polynesian Blue and V Australia will be limited, at their discretion, to either the replacement or resupply of the goods or services.

Consumer Claims

Consumer claims should be made in writing within 30 days of return, with supporting documentation. Such claims should be addressed and forwarded to the Guest Contact Centre at enquiries@blueholidays.com.au or mailed to the attention of Blue Holidays Manager at PO Box 1034, Spring Hill, QLD 4006.