How to Book
You must make your bookings for travelling with an Assistance Dog through our Guest Contact Centre (internet discount fare will be honoured).
Virgin Blue Flights
(For domestic Flights in Australia, International Flights to/from Indonesian, Solomon Islands, Papua New Guinea, Fiji & NZ (Wellington-Brisbane-Wellington NZ flights only)
An 'Assistance Dog' is a dog that accompanies its owner, being a person who suffers from a disability other than that of sight or hearing.
Virgin Blue will only accept Assistance Dogs that have been appropriately trained, sufficient to pass a public access test by one of the following organisations
- Assistance Dogs Australia
- Association of Australian Assistance Dogs (NQ) Inc
- Australian Support Dogs
- A.W.A.R.E Dogs
- Canine Helpers for the Disabled Inc
All other animals must travel in the hold of the aircraft.
The owner of an Assistance Dog must carry a proof of identity card, showing the level of appropriate training attained, issued by one of the organisations listed above.
Pacific Blue and Polynesian Blue Flights
(For domestic Flights in New Zealand and all International Flights not listed above)
Pacific Blue and Polynesian Blue accept all types of Guide and Assistance Dogs.
Please note that Guide/Assistance Dogs travelling on international flights may be subject to specific quarantine requirements. Guests are responsible for ensuring all requirements are met prior to travel.
- Related information
- If you have a Special Needs booking, you must book through our Guest Contact Centre
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- Check our frequently asked questions for your answer
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Don't forget to place all sharp items such as nail files in your checked baggage, not your carry-on baggage.
