The safety and comfort of our Guests is extremely important to us, so we like to know in advance if any of our Guests are sight or hearing impaired. This way we can ensure our team members and Cabin Crew know that assistance may be required boarding or disembarking the aircraft.

You must make your bookings for hearing or vision impaired Guests (travelling with or without a Guide dog) through our Guest Contact Centre (internet discount fare will be honoured).

Virgin Blue, Pacific Blue and Polynesian Blue accept all certified/registered Guide Dogs accompanying a Guest who is visually or hearing impaired at no charge. However, please note that a maximum of only two Guide Dogs can be accommodated on each of our flights.

Guide Dogs

• Guide Dogs are defined as a dog that is accompanying a Guest who is visually or hearing impaired
• Guide dogs must be trained and accredited by their applicable Australian Guide Dog Association under the banner of Guide Dogs Australia
• Guide dogs (including Guide dogs in training) are permitted in the cabins of all our aircraft when they are travelling with their owner and the owner is entirely dependent on the guide dog for mobility. There is no charge for guide dogs travelling with their owners on our flights
• The Guide Dog must have a medallion on their collar with their guide dog registration number

Important information for Guide Dogs travelling in the Cabin

• Only two Guide Dogs can be accommodated on each of our flights
• We accept all certified/registered Guide Dogs accompanying a guest who is visually or hearing impaired at no charge 
• The Guide Dog must be fully trained or if in training, it must be harnessed and accompanied by a trainer 
• You will need to supply a suitable restraint for the dog in-flight
• The dog must be seated on an absorbent mat for the duration of the flight which is to be supplied by the Guest or available at check-in on the day of travel for domestic flights only. Guests travelling internationally must supply their own mat

Please prepare the Guide Dog for the journey by exercising and limiting its fluid intake for several hours before boarding the aircraft.