At Virgin Blue and Pacific Blue, the safety and security of our guests, cargo, aircraft and staff is a number one priority. By constantly monitoring our facilities and processes, assessing current affairs and implementing latest technologies, the Security Department is able to assure excellent airline security. Additionally, all of our Pilots, Cabin Crew, Ground Crew and Reservation Staff undergo security training and are updated of any changes within the industry. Our team of experienced security professionals are committed to providing you with a safe and secure environment, allowing you to enjoy your travel experience with Australia’s Best Low Fare Airline. To ensure this high level of safety and security is maintained, we are committed to meeting all State and Federal regulatory requirements. These regulations are designed to enhance the security of your travel. We believe that it is only fair that you are aware of the effect that these regulations will have on your travel and provide you with some handy tips that you can do before you attend the airport to allow a smooth process.

Reservations

If you intend travelling with an item and you're not sure if it is permitted to travel, it is best to check well before you arrive at the airport. Feel free to contact our Guest Contact Centre who will be able to provide you with the correct advice and information relating to the carriage of firearms and dangerous goods. In most cases, these can travel, providing they are packaged correctly and declared to the Virgin Blue Ground Staff.. The Guest Contact Centre number is 13 6789 (within Australia) 0800 670 000 (within NZ) or +617 3295 2284.
 

Checking In

When you arrive at the check-in counter and receive a cheeky smile from one of our helpful Ground Crew Staff, you will be asked a number of questions regarding the contents of your baggage to ensure that it does not contain any dangerous or flammable items. These are serious questions that require serious responses as ‘WE TAKE JOKES ABOUT SAFETY SERIOUSLY’.

You will also be asked if your carry on baggage contains any sharp objects or cutting instruments. Sharp items not only include knives and forks, but also everyday articles such as scissors. This is the time to remove all such items and place them in your checked in baggage.

Security Screening Point

If you are flying with us, or just seeing someone off at the boarding gate, you will be entering a sterile area. A sterile area is a secure screened area of the airport that does not allow dangerous goods or items that can be used as weapons to enter. In order to be permitted into the sterile area, you and all your possessions must be screened and cleared by the security staff prior to entry. This may be conducted by a number of different methods. If you have special needs or believe that you are in possession of an object that may cause concern, please inform the security personnel. In the event that you are carrying a laptop computer, you will be required to remove the computer from your bag when passing through the screening point.

If you are in possession of a prohibited or restricted item, you will be asked to either make alternative arrangements for the article or you may surrender it to the security personnel. Refusal to subject yourself or your property to the screening process will result in you not being permitted into the sterile area. We appreciate your patience and co-operation with this process that is imperative to the overall security of the airport and aircraft.

In the event that you require a sharp item to be taken into the sterile area for medical purposes, for example a syringe for diabetes, you will need documentation in the form of a letter from a qualified medical practitioner and the corresponding medication that you require for your condition. It is advisable that you declare your situation to Virgin Blue Airport Staff and staff at the security screening point to avoid any complications.

Welcome Aboard

Whilst on board, if you have any concerns or information relating to the safety and security of the flight, please speak to a Cabin Crew member who will promptly assist with your inquiry.
 

Virgin Blue Security Vision

To provide a guest-friendly secure and safe environment so all of our valued guests and wonderful staff can enjoy the Virgin Blue and Pacific Blue experience.
 

Enhanced Security Measures on International Flights

Carriage of Liquids, Gels and/or Aerosols (LAGs) on-board international flights is subject to further security restrictions. Please refer to Enhanced Security Measures on International Flights for further details.
 

Method of Sale

There are three ways to book a Virgin Blue Airlines flight and those are:

• Over the web at www.virginblue.com.au or other legitimate travel websites
• Through your local travel agent
• By calling Virgin Blue's friendly Guest Contact Centre on 13 6789

Please note that Virgin Blue does NOT cold call Guests or engage in unsolicited telemarketing campaigns, so do not under any circumstances accept a verbal offer over the phone or provide credit card details to anyone calling you directly and claiming to be from Virgin Blue Airlines.