What is it?

Virgin Blue’s Redundancy Refund Promise is a policy that aims to make life a little easier for Guests who lose their job. Subject to the terms and conditions outlined in the Policy, we will cancel your booking and refund the cost of your ticket if you suffer involuntary redundancy.

Am I eligible?

To be eligible for a refund you must –

• Be a traveller on a reservation/itinerary with Virgin Blue, Pacific Blue, Polynesian Blue or V Australia.
• Have been made involuntarily redundant from your full time role after 19/6/09.
• Be aged 16 years or over.
• Make an application for a refund within 30 days of the involuntary redundancy taking effect.
• Make an application for a refund at least 14 days before the date of departure.

What’s the process?

• Review, understand and accept the Terms and Conditions of the Policy as set out below.
• Get a letter from your employer on corporate letterhead confirming:
  • you held a permanent full time position (at least 30 hours per week); and
  • the date your permanent full time position was involuntarily made redundant.
• Provide a copy of your itinerary (or reservation reference number) along with a contact number, email address or postal address so the outcome of your application can be communicated to you.

Guests can make an application via any of the following:

• By emailing the information above to reservations@virginblue.com.au
• By faxing the information above to 07 3295 3100.
• By sending the information above to ‘’Virgin Blue’s Redundancy Refund Promise’’, PO Box 1034, Spring Hill, QLD 4004.

We reserve the right to ask for further information prior to accepting your application.

We will process your application within 5 working days of receipt (subject to satisfactory information being received) and send a decision via email, phone or letter.

If applicable, the refund will be processed in 21 days or less from the date of the decision.

Where can you get more information?

Terms and Conditions of Policy

1. For the purposes of this policy, Virgin Blue Group is defined as Virgin Blue Airlines Pty Ltd, Pacific Blue Airlines (NZ) Ltd, Pacific Blue Airlines (Aust) Pty Ltd, Polynesian Blue Ltd and Virgin Blue International Airlines Pty Ltd.
2. The Policy applies to Virgin Blue Group flight purchases only and the refund will include base fare, taxes and fees applicable to the airfare. In no event will refund include expenses incidental to the airfare such as hotel costs, food, vacation packages and insurance. 
3. The Policy does not apply to flights booked using Velocity points (or any other frequent flyer benefit) or gift vouchers.
4. Refund will not include telephone booking fee as may be paid to the Virgin Blue Group or GDS booking fee paid to third party websites.
5. The Policy only applies to un-flown flight segments and does not apply to codeshare or interline travel.
6. Persons seeking to cancel reservations for flight(s) and request a refund under the Policy must (1) involuntarily have his/her full time job made redundant on or after 19 June 2009, (2) be aged 16 years or older as at 19 June 2009, (3) be a traveller on the reservation/itinerary for which a refund is sought (4) have personally paid for the travel for which a refund is sought, (5) have applied for a refund under the Policy within 30 days of his/her job being involuntarily made redundant, and (6) have applied for a refund under the Policy at least 14 days before the departure of the relevant flight(s).
7. Full time job is defined as working at least 30 hours per week for a single employer. Freelance and/or self-employed individuals are not eligible.
8. Virgin Blue reserves the right in its sole discretion to require an applicant to provide additional proof of eligibility.
9. Refunds under this Policy will be made to the person (or agent) who originally paid for the flight and in the original form of payment and currency.  If a booking was made using a credit shell, a credit shell will be provided instead of a cash refund. Standard credit shell terms and conditions will apply.
10. Virgin Blue Group reserves the right to cancel, suspend or terminate this Policy or any part of this Policy.